| Thank you for calling 'Bank Of America' this is 'Erith' how can I help you | 1 | 00:00:000 | 00:05:650 |
| Hello good morning so I am calling because I would like to change my address | 2 | 00:07:450 | 00:13:233 |
| yeah sure [filler/] I can definitely [filler/] help you with that one and [filler/] rest assured that that can be done over the phone [filler/] may I ask for your 'National Insurance' number | 1 | 00:15:217 | 00:24:750 |
| [filler/] yeah sure [filler/] it's two five one five nine one nine six one | 2 | 00:26:251 | 00:32:492 |
| and can you please provide me your full name | 1 | 00:33:310 | 00:35:550 |
| [filler/] yes 'June' one nineteen eighty-nine | 2 | 00:46:351 | 00:49:175 |
| Awesome [filler/] can you please provide me your [filler/] address your previous address instead sorry | 1 | 00:49:917 | 00:55:250 |
| [filler/] yes my previous address it's one eight seven four 'Midfield Avenue' [uni/] 'Texas' | 2 | 00:57:452 | 01:05:043 |
| alright awesome [filler/] by the way I can see [filler/] on your records that everything is matching [filler/] may I know the new address | 1 | 01:06:050 | 01:13:687 |
| [filler/] Yes is so this I'm currently residing at two three eight seven 'Po Road' m- 'New Mexico' | 2 | 01:16:715 | 01:26:320 |
| Perfect okay [filler/] thank you for [filler/] that one [filler/] [n_s/] well I I can see what everything is [filler/] I just wanna confirm it is in [filler/] 'New Mexico' right | 1 | 01:27:753 | 01:38:446 |
| alright perfect [filler/] by the way [filler/] I just updated your address in our system and it has been changed [filler/] successfully | 1 | 01:42:251 | 01:52:050 |
| [filler/] that's great thank you very much for helping me | 2 | 01:53:250 | 01:56:229 |
| You're welcome and by the way you will receive a confirmation letter [filler/] on your new address and [filler/] by the way [filler/] I just want to offer you [filler/] you know we have [filler/] something in our [filler/] I mean in our [filler/] | 1 | 01:57:092 | 02:09:123 |
| And and there's going to be a promotion [filler/] that you can you have a chance to switch over to [filler/] electronic billing because [filler/] usually there is [filler/] a payment for that one so for this month since you are one of our [filler/] loyal customers [filler/] we're offering it to have you know [filler/] a free switching to electronic billing would you like to take that | 1 | 02:09:123 | 02:29:915 |
| [filler/] yes it's a great offer [filler/] before that [filler/] what's [uni/] needed for this transition of the electronic billing | 2 | 02:31:051 | 02:38:927 |
| [filler/] well it's only [filler/] requires sh- [filler/] information which is [filler/] an email address | 1 | 02:39:950 | 02:46:050 |
| [filler/] yes my email address is 'Barbara' one two four at 'Gmail' dot com | 2 | 02:48:731 | 02:55:448 |
| Okay well let me repeat that that's 'Barbara' one two four at 'Gmail' dot com right awesome awesome [filler/] by the way I just want to inform you that an email was sent with a confirmation link so [filler/] please click that link now can you do that | 1 | 02:56:189 | 03:13:431 |
| [filler/] Yes yes wait let me check on my email inbox first | 2 | 03:15:251 | 03:18:826 |
| [filler/] okay so I've received it now and what should I do click the link right | 2 | 03:24:718 | 03:28:893 |
| Okay okay that's great thank you very much | 2 | 03:42:688 | 03:45:646 |
| you're welcome [filler/] by the way would there be [filler/] anything else that you would like me to assist you with | 1 | 03:46:858 | 03:52:950 |
| [filler/] I think that's all for now about changing my address and about this billing [filler/] statements thank you very much | 2 | 03:54:683 | 04:03:344 |
| [filler/] [filler/] okay then great [filler/] yes yes surely no problem at all I would like to take that satisfaction survey after this call | 2 | 04:31:980 | 04:40:832 |
| [filler/] yeah okay [filler/] are you sure [filler/] you wanted to take the survey [filler/] do you have enough time | 1 | 04:42:498 | 04:49:350 |
| [filler/] yes yes I have an enough time for that becau- I'm really satisfied with this call | 2 | 04:50:750 | 04:56:139 |
| okay alright [filler/] thank you I appreciate that one and thank you again for calling 'Bank of America' and you have a very wonderful day | 1 | 04:57:167 | 05:03:716 |
| Okay you too bye thank you for helping me | 2 | 05:05:324 | 05:08:181 |
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