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| Transcript | Channel | Start | End |
|---|
| [n_s/] I'd like to change my insurance my insurance need to be changed can I do that through you please | 1 | 00:00:000 | 00:18:266 |
| Hello how can I help you | 2 | 00:03:266 | 00:05:724 |
Spontaneous IVR
English Speech Data - Spontaneous IVR
Insurance
Version Number
01
Published date
Sep 1, 2021
Audio demo Audio clips from the dataset that you can listen to.
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Use case(s)
call centre, conversational AI, IVR
Model Applications
Acoustic Modelling, ASR Testing, Benchmarking
Packaging description
A zip file containing metadata files in tsv format and a folder with all the audio files
This dataset contains 130 hours of English Spontaneous IVR data, recorded from speakers in United Kingdom.
Seller Name
Defined.ai
Dataset details
About
| Domain | Insurance |
| Total recordings | 14310 |
| File size | 14.1GB |
| Hours | 130 |
| Word error rate (%) Measurement indicating errors in alignment of text representation (actual vs. perfect) of audio, taking into account words omitted, inserted or wrongly replaced. | 3.62% |
| Average amount of recordings per speaker | 76.73 |
Demographic
| Locale The language(s) and country(s) applicable to the speakers in the dataset. | en-gb |
| Language | English |
| Country | United Kingdom |
| Female | Male | Unspecified View on chart | 62% | 37% | 0% |
| Age View on chart | 18-70 |
| Accent(s) View on chart | English - East and Central Midlands (Cambridge, Leicester, Nottingham), English - East Anglia (Norfolk, Ipswich), English - Geordie (Newcastle, Sunderland, Northumberland), English - Hampshire/Wiltshire, English - London and Greater London/Surrey, English - Mancunian (Manchester and Greater Manchester), English - Scouse/Northwestern (Liverpool, Lancashire, Blackpool), English - Southwestern (Devon, Cornwall), English - Sussex (East/West), English - West Country (Bristol, Gloucester, Somerset), English - West Midlands (Birmingham, Coventry), English - Yorkshire (Sheffield, Leeds, Middlesbrough), Irish - Belfast/East Ulster, Irish - Derry/West Ulster, Irish - Northwestern (Sligo, Letterkenny), Irish - Western (Limerick, Galway), Scottish - Aberdeen/Northern Lowlands, Scottish - Edinburgh-Dundee, Scottish - Glasgow-Stirling, Scottish - Highlands/Orkneys, Scottish - Southern Lowlands (Dumfries, Ayr), Welsh - Northern (Wrexham, Anglesey), Welsh - Southern (Cardiff, Newport), Welsh - Western (Swansea, Pembrokeshire) |
Audio Details
| Words | 817829 |
| Recording environment | noisy, silent |
| Audio format | WAV |
| Bits per sample | 8 |
| Device type | mobile |
| Communication band | narrowband |
| Sample rate | 8kHz |
Details on charts
Phonetic Distribution
Age Distribution
Gender distribution
Accent Distribution
