| [n_s/] Thank you for calling [uni/] my name is 'Sean' how can I help you |
1 |
00:00:000 |
00:04:159 |
| Hi 'Shawn' [filler/] I would like to get information on [filler/] like an estimate for a potential I'm- I'm getting a new house |
2 |
00:06:975 |
00:17:493 |
| Okay cool [filler/] I can definitely assist you with that request oh sure go-ahead |
1 |
00:19:152 |
00:23:993 |
| Okay so do you have any account in the present [n_s/] |
1 |
00:27:053 |
00:32:593 |
| [filler/] n- n- no that's the thing I don't have account with you guys yet |
2 |
00:33:522 |
00:38:150 |
| All right [filler/] so can I [n_s/] have your full name please let's start with that |
1 |
00:39:087 |
00:42:826 |
| Okay sure [filler/] my name is [filler/] 'Leslie Vasquez' |
2 |
00:44:451 |
00:48:114 |
| [n_s/] okay so [filler/] are you interested in tenants or home insurance |
1 |
00:50:702 |
00:58:000 |
| yeah that's the thing I really I'm not sure can you tell me more about it |
2 |
01:00:281 |
01:04:739 |
| Sure [filler/] no problem [filler/] the home insurance is usually provided by the housing corporation so [filler/] your potential house [filler/] does it have a housing corporation do you know |
1 |
01:07:571 |
01:21:861 |
| Nah yeah I- I- I don't know but I can I can like look into it how about the tenant's insurance |
2 |
01:23:870 |
01:30:911 |
| Okay [filler/] the tenant's insurance is [filler/] [n_s/]like covers the damage [filler/] like fire burglary [n_s/]and [filler/] weather damage [n_s/] |
1 |
01:35:351 |
01:47:532 |
| So what are the damages that it will not cover |
2 |
01:48:696 |
01:51:549 |
| Okay and [filler/] that's a great good[n_s/] question [filler/] first thing is negligence second is [n_s/] [uni/] disasters and damage by own fault |
1 |
01:54:051 |
02:04:436 |
| [n_s/] [filler/] all right okay okay and how much it's gonna cost me every month if ever |
2 |
02:06:627 |
02:12:846 |
| [n_s/] [filler/] Sure you'll be able to look[n_s/] into the company's website for you to see the calculated [filler/] calculated amount |
1 |
02:13:982 |
02:21:179 |
| oh yeah [filler/] I'm so sorry 'Shawn' but I'm really not good with computers is there other way |
2 |
02:23:020 |
02:28:666 |
| [filler/] Sure here's what I can make a table with all the expenses included and [filler/] I'm gonna send you an email [filler/] with those information okay |
1 |
02:31:029 |
02:40:258 |
| [n_s/][n_s/]Well[n_s/] a- as I've said I'm really not good with computers th- this is like it's getting too difficult for me but [filler/] is there a way that you can send it via regular post or post mail regular mail |
2 |
02:42:351 |
02:55:924 |
| [filler/] Sure [filler/] postmail is gonna be possible [filler/] can I have your address and phone[n_s/] number |
1 |
02:57:600 |
03:04:147 |
| Perfect thank you so my address would be one one seven 'Jennifer Lane' and that would be in 'Franklinton North Carolina' Zip Code two seven five two five |
2 |
03:06:250 |
03:19:142 |
| Okay so [filler/] let me just make sure I have it right it's one one seven 'Jennifer Lane' in 'Frankinson North Carolina' two seven five two five |
1 |
03:25:751 |
03:34:651 |
| okay so [filler/] what I'll be sending you is not an actual code [filler/] but what you can do is you can schedule a telephone appointment after reading the information for further assistance okay |
1 |
03:39:953 |
03:52:545 |
| [n_s/]Well can you have that appointment scheduled like [filler/] for next week |
2 |
03:54:481 |
03:58:673 |
| [filler/] sure how about 'Monday' yeah 'Monday' 'Monday' next week at ten 'P.M.' or ten 'A.M.' rather sorry |
1 |
04:00:051 |
04:07:649 |
| No I can't do 'Monday' how about 'Wednesday' 'Wednesday' say five 'P. M.' |
2 |
04:08:906 |
04:15:941 |
| Okay 'Wednesday' five P. M. it is [n_s/]I'll be putting that into the system [uni/] all right so [filler/] would you be able to stay on phone for a quick survey |
1 |
04:17:550 |
04:27:687 |
| [n_s/]Yeah sure sure thank you for you thank you- you're such a big help thank you |
2 |
04:29:751 |
04:34:250 |
| okay [uni/] you're very much welcome to stay on the line while I patch you through it and thank you for calling ma'am and have a good day bye bye |
1 |
04:34:551 |
04:41:425 |
| [n_s/] all right you too bye |
2 |
04:42:581 |
04:45:510 |
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