| [n_s/] Thank you for calling [uni/] my name is 'Sean' how can I help you | 1 | 00:00:000 | 00:04:159 |
| Hi 'Shawn' [filler/] I would like to get information on [filler/] like an estimate for a potential I'm- I'm getting a new house | 2 | 00:06:975 | 00:17:493 |
| Okay cool [filler/] I can definitely assist you with that request oh sure go-ahead | 1 | 00:19:152 | 00:23:993 |
| Okay so do you have any account in the present [n_s/] | 1 | 00:27:053 | 00:32:593 |
| [filler/] n- n- no that's the thing I don't have account with you guys yet | 2 | 00:33:522 | 00:38:150 |
| All right [filler/] so can I [n_s/] have your full name please let's start with that | 1 | 00:39:087 | 00:42:826 |
| Okay sure [filler/] my name is [filler/] 'Leslie Vasquez' | 2 | 00:44:451 | 00:48:114 |
| [n_s/] okay so [filler/] are you interested in tenants or home insurance | 1 | 00:50:702 | 00:58:000 |
| yeah that's the thing I really I'm not sure can you tell me more about it | 2 | 01:00:281 | 01:04:739 |
| Sure [filler/] no problem [filler/] the home insurance is usually provided by the housing corporation so [filler/] your potential house [filler/] does it have a housing corporation do you know | 1 | 01:07:571 | 01:21:861 |
| Nah yeah I- I- I don't know but I can I can like look into it how about the tenant's insurance | 2 | 01:23:870 | 01:30:911 |
| Okay [filler/] the tenant's insurance is [filler/] [n_s/]like covers the damage [filler/] like fire burglary [n_s/]and [filler/] weather damage [n_s/] | 1 | 01:35:351 | 01:47:532 |
| So what are the damages that it will not cover | 2 | 01:48:696 | 01:51:549 |
| Okay and [filler/] that's a great good[n_s/] question [filler/] first thing is negligence second is [n_s/] [uni/] disasters and damage by own fault | 1 | 01:54:051 | 02:04:436 |
| [n_s/] [filler/] all right okay okay and how much it's gonna cost me every month if ever | 2 | 02:06:627 | 02:12:846 |
| [n_s/] [filler/] Sure you'll be able to look[n_s/] into the company's website for you to see the calculated [filler/] calculated amount | 1 | 02:13:982 | 02:21:179 |
| oh yeah [filler/] I'm so sorry 'Shawn' but I'm really not good with computers is there other way | 2 | 02:23:020 | 02:28:666 |
| [filler/] Sure here's what I can make a table with all the expenses included and [filler/] I'm gonna send you an email [filler/] with those information okay | 1 | 02:31:029 | 02:40:258 |
| [n_s/][n_s/]Well[n_s/] a- as I've said I'm really not good with computers th- this is like it's getting too difficult for me but [filler/] is there a way that you can send it via regular post or post mail regular mail | 2 | 02:42:351 | 02:55:924 |
| [filler/] Sure [filler/] postmail is gonna be possible [filler/] can I have your address and phone[n_s/] number | 1 | 02:57:600 | 03:04:147 |
| Perfect thank you so my address would be one one seven 'Jennifer Lane' and that would be in 'Franklinton North Carolina' Zip Code two seven five two five | 2 | 03:06:250 | 03:19:142 |
| Okay so [filler/] let me just make sure I have it right it's one one seven 'Jennifer Lane' in 'Frankinson North Carolina' two seven five two five | 1 | 03:25:751 | 03:34:651 |
| okay so [filler/] what I'll be sending you is not an actual code [filler/] but what you can do is you can schedule a telephone appointment after reading the information for further assistance okay | 1 | 03:39:953 | 03:52:545 |
| [n_s/]Well can you have that appointment scheduled like [filler/] for next week | 2 | 03:54:481 | 03:58:673 |
| [filler/] sure how about 'Monday' yeah 'Monday' 'Monday' next week at ten 'P.M.' or ten 'A.M.' rather sorry | 1 | 04:00:051 | 04:07:649 |
| No I can't do 'Monday' how about 'Wednesday' 'Wednesday' say five 'P. M.' | 2 | 04:08:906 | 04:15:941 |
| Okay 'Wednesday' five P. M. it is [n_s/]I'll be putting that into the system [uni/] all right so [filler/] would you be able to stay on phone for a quick survey | 1 | 04:17:550 | 04:27:687 |
| [n_s/]Yeah sure sure thank you for you thank you- you're such a big help thank you | 2 | 04:29:751 | 04:34:250 |
| okay [uni/] you're very much welcome to stay on the line while I patch you through it and thank you for calling ma'am and have a good day bye bye | 1 | 04:34:551 | 04:41:425 |
| [n_s/] all right you too bye | 2 | 04:42:581 | 04:45:510 |
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