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[n_s/]Hello thank you so much for calling 'Reference Insurance Company' I'm 'Mary' how can I help you | 1 | 00:00:000 | 00:08:034 |
[filler/] hi there I want to know the status of an existing claim | 2 | 00:09:192 | 00:13:105 |
[n_s/]Hello thank you so much for calling 'Reference Insurance Company' I'm 'Mary' how can I help you | 1 | 00:00:000 | 00:08:034 |
[filler/] hi there I want to know the status of an existing claim | 2 | 00:09:192 | 00:13:105 |
[n_s/] okay I can help you with this what is your full name please | 1 | 00:13:950 | 00:17:091 |
Yes 'W.' [filler/] 'W. O. O. D.' | 2 | 00:23:627 | 00:27:211 |
[n_s/] Okay 'Jennifer Woods' [n_s/] all right thank you so much what's your policy number ma'am | 1 | 00:28:015 | 00:33:984 |
alright gimme a sec to pull that up o- okay it's six two eight four zero nine two | 2 | 00:35:999 | 00:48:050 |
four zero nine two okay I can confirm that I have access to your account [filler/] could you please hold for a moment online just until I check your status okay | 1 | 00:48:804 | 01:00:844 |
[n_s/] Okay [filler/] I'm back I can see on your account that you are claiming for a stolen T. V. | 1 | 01:08:879 | 01:16:746 |
Yeah that is what my plan is for | 2 | 01:17:801 | 01:19:950 |
[n_s/] okay when did you file this claim ma'am | 1 | 01:20:626 | 01:22:750 |
[filler/] I filed it about maybe it was last 'Thursday' 'March' fourth | 2 | 01:23:924 | 01:30:186 |
Okay [n_s/]okay that is odd [filler/] that you should've [filler/] h-have gotten a an update for this within fourty-eight hours for such a a complex claim | 1 | 01:31:557 | 01:46:392 |
yeah well I knew it's gonna be a complicated claim so I thought maybe [filler/] it would take longer [filler/] | 2 | 01:47:034 | 01:54:946 |
okay you should have at least received an update by now | 1 | 01:54:864 | 01:58:245 |
I'm I'm worried that my claim isn't gonna go through because like you said it's taken quite a while | 2 | 01:59:699 | 02:05:730 |
[filler/] I can reassure you ma'am that your claim will go through could you give me your email address please | 1 | 02:06:351 | 02:12:450 |
[filler/] yeah that's [filler/] 'Jen' 'J. E. N.' dot 'Wood' W. double O. D. | 2 | 02:13:791 | 02:27:151 |
Jen dot 'Wood' sixty-seven at 'Gmail' dot com okay I'll send you an update it must have been missed in the system the first time round | 1 | 02:38:703 | 02:46:726 |
oh thank you very much [filler/] when will you send me the email | 2 | 02:47:459 | 02:51:123 |
[n_s/] [filler/] Well thank you And [filler/] can I help you with anything else | 1 | 02:59:546 | 03:02:950 |
[filler/] no at this time I think you've answered all my questions thanks a lot | 2 | 03:04:051 | 03:07:849 |
okay would you like to participate in a short survey before you hang up | 1 | 03:08:115 | 03:12:029 |
[filler/] Yeah how does the survey work | 2 | 03:13:133 | 03:17:549 |
Okay Well [filler/] thanks for participating [filler/] in the it's just a short survey and will take place as after I hang up Okay | 1 | 03:17:771 | 03:27:481 |
Oh okay yeah I can wait for that | 2 | 03:27:715 | 03:29:779 |
[n_s/]Alright thank you so much for calling reference Insurance company | 1 | 03:30:451 | 03:33:884 |
thank you very much have a good day goodbye | 2 | 03:34:664 | 03:37:349 |