English - United States

English Speech Data - Spontaneous Dialogue - 135h

Insurance

Audio demo

Dataset Details

About

Domain

Insurance

Use case(s)

call centre, conversational AI

Model Applications

Acoustic Modelling, ASR Testing, Benchmarking

Total recordings

1695

Hours

135

Word error rate (%)

7.29%

Average amount of recordings per speaker

12.02

License Type Link

Read License Agreement

Published date

Dec 19, 2021

File size

29.3GB

Packaging description

A zip file containing metadata files in tsv format and a folder with all the audio files

Demographic

Number of speakers

282.000000

Locale

en-us

Language

English

Country

United States

Female | Male | Unspecified View on chart

53% | 36% | 11%

Age View on chart

18-68

Accent(s) View on chart

Alabama, Alaska, Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Other, Pennsylvania, South Carolina, Tennessee, Texas, United States, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin

Audio Details

Words

955686

Recording environment

noisy, silent

Audio format

WAV

Bits per sample

Device type

mobile

Communication band

narrowband

Sample rate

8kHz

[n_s/]Hello thank you so much for calling 'Reference Insurance Company' I'm 'Mary' how can I help you	1	00:00:000	00:08:034
[filler/] hi there I want to know the status of an existing claim	2	00:09:192	00:13:105

[n_s/]Hello thank you so much for calling 'Reference Insurance Company' I'm 'Mary' how can I help you	1	00:00:000	00:08:034
[filler/] hi there I want to know the status of an existing claim	2	00:09:192	00:13:105
[n_s/] okay I can help you with this what is your full name please	1	00:13:950	00:17:091
Yes 'W.' [filler/] 'W. O. O. D.'	2	00:23:627	00:27:211
[n_s/] Okay 'Jennifer Woods' [n_s/] all right thank you so much what's your policy number ma'am	1	00:28:015	00:33:984
alright gimme a sec to pull that up o- okay it's six two eight four zero nine two	2	00:35:999	00:48:050
four zero nine two okay I can confirm that I have access to your account [filler/] could you please hold for a moment online just until I check your status okay	1	00:48:804	01:00:844
[n_s/] Okay [filler/] I'm back I can see on your account that you are claiming for a stolen T. V.	1	01:08:879	01:16:746
Yeah that is what my plan is for	2	01:17:801	01:19:950
[n_s/] okay when did you file this claim ma'am	1	01:20:626	01:22:750
[filler/] I filed it about maybe it was last 'Thursday' 'March' fourth	2	01:23:924	01:30:186
Okay [n_s/]okay that is odd [filler/] that you should've [filler/] h-have gotten a an update for this within fourty-eight hours for such a a complex claim	1	01:31:557	01:46:392
yeah well I knew it's gonna be a complicated claim so I thought maybe [filler/] it would take longer [filler/]	2	01:47:034	01:54:946
okay you should have at least received an update by now	1	01:54:864	01:58:245
I'm I'm worried that my claim isn't gonna go through because like you said it's taken quite a while	2	01:59:699	02:05:730
[filler/] I can reassure you ma'am that your claim will go through could you give me your email address please	1	02:06:351	02:12:450
[filler/] yeah that's [filler/] 'Jen' 'J. E. N.' dot 'Wood' W. double O. D.	2	02:13:791	02:27:151
Jen dot 'Wood' sixty-seven at 'Gmail' dot com okay I'll send you an update it must have been missed in the system the first time round	1	02:38:703	02:46:726
oh thank you very much [filler/] when will you send me the email	2	02:47:459	02:51:123
[n_s/] [filler/] Well thank you And [filler/] can I help you with anything else	1	02:59:546	03:02:950
[filler/] no at this time I think you've answered all my questions thanks a lot	2	03:04:051	03:07:849
okay would you like to participate in a short survey before you hang up	1	03:08:115	03:12:029
[filler/] Yeah how does the survey work	2	03:13:133	03:17:549
Okay Well [filler/] thanks for participating [filler/] in the it's just a short survey and will take place as after I hang up Okay	1	03:17:771	03:27:481
Oh okay yeah I can wait for that	2	03:27:715	03:29:779
[n_s/]Alright thank you so much for calling reference Insurance company	1	03:30:451	03:33:884
thank you very much have a good day goodbye	2	03:34:664	03:37:349

English - United States

English Speech Data - Spontaneous Dialogue - 135h

Audio demo

Dataset Details

About

Demographic

Audio Details

Chart details

Age Distribution for Agents

Age Distribution for Customers

Gender Distribution for Agents

Gender Distribution for Customers

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