Hello ma'am [filler/] thank you for calling 'Vishal Life Insurance Company' I'm 'Ritika Singh' please let me know how can we help you |
1 |
00:00:000 |
00:11:079 |
I would like to cancel my policy |
2 |
00:12:351 |
00:14:478 |
[n_s/] Okay ma'am [filler/] please let me know your full name |
1 |
00:15:905 |
00:20:400 |
Aakansha Juneja [n_s/] |
2 |
00:21:026 |
00:23:864 |
okay ma'am just give me your policy number |
1 |
00:24:096 |
00:26:605 |
[n_s/] I have lost my policy number |
2 |
00:26:964 |
00:30:782 |
Okay ma'am no issue [filler/] do you have the claim which was associated with your account |
1 |
00:32:151 |
00:37:479 |
[n_s/] I do not |
2 |
00:35:254 |
00:39:375 |
Okay ma'am in that case it is the b-best practice If you acquired for a new account |
1 |
00:41:023 |
00:46:395 |
what are the new policies and what is included [n_s/] |
2 |
00:46:806 |
00:52:423 |
ma'am the new policy [uni/] [filler/] ma'am the new policy is under its [uni/] terms and con- [filler/] conditions are exactly same which has have been before your old account and policy |
1 |
00:50:528 |
01:03:078 |
[filler/] So describe [filler/] basic policy [n_s/] |
2 |
01:03:987 |
01:12:221 |
[filler/] Ma'am actually my company does not [filler/] provide any life insurance any more but I can give you some few alternative |
1 |
01:11:404 |
01:20:353 |
okay so [filler/] |
2 |
01:21:921 |
01:24:456 |
so the information can be sent to you [n_s/] |
2 |
01:30:744 |
01:33:845 |
Yes ma'am definitely I'll [uni/] the information to you via email |
1 |
01:34:914 |
01:38:696 |
Okay 'Akanksha Juneja' one two three at the rate 'Gmail' dot com |
2 |
01:40:060 |
01:44:609 |
Okay ma'am so 'Aakansha Juneja' one two three at the rate of 'Gmail' dot com is your email address right |
1 |
01:46:082 |
01:51:921 |
yes yes [n_s/] |
2 |
01:52:788 |
01:55:302 |
Okay ma'am [filler/] so ma'am I will send all the details and [filler/] all the details regarding your new account in the email 'I. D. ' [n_s/] so and you will receive it by today or maximum of tomorrow |
1 |
01:55:027 |
02:08:743 |
okay thank you so much [n_s/] I have [filler/] scheduled appointment with someone |
2 |
02:10:000 |
02:22:733 |
okay ma'am is there anything else with which I can help you |
1 |
02:12:871 |
02:16:276 |
with insurance company |
2 |
02:22:733 |
02:25:460 |
[filler/] yes ma'am you can definitely can but ma'am [uni/] [filler/] another appointment is unnecessary [n_s/] because I have already [filler/] explained all the information regarding the account [n_s/] and even if you want I can still schedule the same |
1 |
02:27:600 |
02:44:583 |
[n_s/] Is there any nearest branch address [n_s/] |
2 |
02:45:980 |
02:56:024 |
[filler/] yes ma'am [filler/] what is your near [filler/] can you please let me know your address |
1 |
02:51:888 |
02:57:808 |
Okay ma'am so once you able to find [uni/] which is [uni/] |
1 |
03:04:098 |
03:10:647 |
[n_s/] Thank you for the information [n_s/] |
2 |
03:09:688 |
03:14:362 |
Okay ma'am thank you and please stay on the line for a quick [filler/] customer satisfaction survey |
1 |
03:14:958 |
03:21:274 |
okay okay thank you thank you so much [n_s/] |
2 |
03:22:641 |
03:24:918 |
Okay good bye |
2 |
03:29:353 |
03:33:000 |