| Hello ma'am [filler/] thank you for calling 'Vishal Life Insurance Company' I'm 'Ritika Singh' please let me know how can we help you | 1 | 00:00:000 | 00:11:079 |
| I would like to cancel my policy | 2 | 00:12:351 | 00:14:478 |
| [n_s/] Okay ma'am [filler/] please let me know your full name | 1 | 00:15:905 | 00:20:400 |
| Aakansha Juneja [n_s/] | 2 | 00:21:026 | 00:23:864 |
| okay ma'am just give me your policy number | 1 | 00:24:096 | 00:26:605 |
| [n_s/] I have lost my policy number | 2 | 00:26:964 | 00:30:782 |
| Okay ma'am no issue [filler/] do you have the claim which was associated with your account | 1 | 00:32:151 | 00:37:479 |
| [n_s/] I do not | 2 | 00:35:254 | 00:39:375 |
| Okay ma'am in that case it is the b-best practice If you acquired for a new account | 1 | 00:41:023 | 00:46:395 |
| what are the new policies and what is included [n_s/] | 2 | 00:46:806 | 00:52:423 |
| ma'am the new policy [uni/] [filler/] ma'am the new policy is under its [uni/] terms and con- [filler/] conditions are exactly same which has have been before your old account and policy | 1 | 00:50:528 | 01:03:078 |
| [filler/] So describe [filler/] basic policy [n_s/] | 2 | 01:03:987 | 01:12:221 |
| [filler/] Ma'am actually my company does not [filler/] provide any life insurance any more but I can give you some few alternative | 1 | 01:11:404 | 01:20:353 |
| okay so [filler/] | 2 | 01:21:921 | 01:24:456 |
| so the information can be sent to you [n_s/] | 2 | 01:30:744 | 01:33:845 |
| Yes ma'am definitely I'll [uni/] the information to you via email | 1 | 01:34:914 | 01:38:696 |
| Okay 'Akanksha Juneja' one two three at the rate 'Gmail' dot com | 2 | 01:40:060 | 01:44:609 |
| Okay ma'am so 'Aakansha Juneja' one two three at the rate of 'Gmail' dot com is your email address right | 1 | 01:46:082 | 01:51:921 |
| yes yes [n_s/] | 2 | 01:52:788 | 01:55:302 |
| Okay ma'am [filler/] so ma'am I will send all the details and [filler/] all the details regarding your new account in the email 'I. D. ' [n_s/] so and you will receive it by today or maximum of tomorrow | 1 | 01:55:027 | 02:08:743 |
| okay thank you so much [n_s/] I have [filler/] scheduled appointment with someone | 2 | 02:10:000 | 02:22:733 |
| okay ma'am is there anything else with which I can help you | 1 | 02:12:871 | 02:16:276 |
| with insurance company | 2 | 02:22:733 | 02:25:460 |
| [filler/] yes ma'am you can definitely can but ma'am [uni/] [filler/] another appointment is unnecessary [n_s/] because I have already [filler/] explained all the information regarding the account [n_s/] and even if you want I can still schedule the same | 1 | 02:27:600 | 02:44:583 |
| [n_s/] Is there any nearest branch address [n_s/] | 2 | 02:45:980 | 02:56:024 |
| [filler/] yes ma'am [filler/] what is your near [filler/] can you please let me know your address | 1 | 02:51:888 | 02:57:808 |
| Okay ma'am so once you able to find [uni/] which is [uni/] | 1 | 03:04:098 | 03:10:647 |
| [n_s/] Thank you for the information [n_s/] | 2 | 03:09:688 | 03:14:362 |
| Okay ma'am thank you and please stay on the line for a quick [filler/] customer satisfaction survey | 1 | 03:14:958 | 03:21:274 |
| okay okay thank you thank you so much [n_s/] | 2 | 03:22:641 | 03:24:918 |
| Okay good bye | 2 | 03:29:353 | 03:33:000 |
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