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| Transcript | Channel | Start | End |
|---|
| hi there you're through to 'Sam' at 'Walmart' how can I help you | 1 | 00:00:000 | 00:04:647 |
| hey there just popping you a call [filler/] because I was hoping to [filler/] enact autopay on my account | 2 | 00:02:716 | 00:10:701 |
| hi there you're through to 'Sam' at 'Walmart' how can I help you | 1 | 00:00:000 | 00:04:647 |
| hey there just popping you a call [filler/] because I was hoping to [filler/] enact autopay on my account | 2 | 00:02:716 | 00:10:701 |
| sure I could do this by phone can I please have your full name | 1 | 00:09:180 | 00:13:777 |
| yeah absolutely it is 'Toby Atkinson' yeah so that's T. 'Atkinson' at 'Gmail' dot com | 2 | 00:12:149 | 00:24:736 |
| okay so for verification that was T. [uni/] at you- 'Yahoo' dot co dot U. K. | 1 | 00:23:625 | 00:31:823 |
| so that was [filler/] actually it was 'Atkinson' with an A. at hotmail [uni/] | 2 | 00:30:381 | 00:40:157 |
| oh I'm sorry about that [filler/] which account would you like us to pay for | 1 | 00:35:648 | 00:42:508 |
| [filler/] if I could get that on my store account that would be great | 2 | 00:41:232 | 00:48:590 |
| okay [filler/] do you want autopay for the store credit card | 1 | 00:49:371 | 00:56:504 |
| yes that's the one I'd like it for the credit card as well | 2 | 00:55:318 | 01:00:391 |
| Okay when in the billing cycle would you like the auto pay to be deducted | 1 | 00:59:063 | 01:04:301 |
| [filler/] possibly if it could go out on the se- the second of each month that would be great | 2 | 01:02:840 | 01:09:518 |
| okay a bank account must be connected to the credit card account in enrol in auto pay | 1 | 01:08:090 | 01:14:707 |
| yep that's fine | 2 | 01:14:217 | 01:17:444 |
| okay so a bank account must be connected to the credit card in order to auto to enrol in auto pay | 1 | 01:19:459 | 01:27:512 |
| Yeah that's actually fine I can give you all my account numbers | 2 | 01:26:294 | 01:30:720 |
| yeah that the account number is [filler/] five four three two seven and the routing number is nine zero six seven four nine | 2 | 01:35:123 | 01:52:621 |
| okay so your bank account must be verified [filler/] this takes up to two business days | 1 | 01:51:331 | 01:58:032 |
| [filler/] just [filler/] a question do you know how you verify the bank account | 2 | 01:57:514 | 02:03:327 |
| we charge [filler/] two small amounts under a dollar for the verification | 1 | 02:01:853 | 02:08:299 |
| okay [filler/] and do you know when that will happen | 2 | 02:06:847 | 02:11:513 |
| the bank will send an alert when it receives a deposit and please call back after the verification is complete | 1 | 02:10:240 | 02:17:702 |
| I'm sorry the bank account must be linked first | 1 | 02:22:153 | 02:26:382 |
| [v_n/] no that's absolutely fine thank you for your help | 2 | 02:25:013 | 02:29:508 |
| thank you [filler/] can you please participate in the satisfaction survey following the call ok please stay on the line bye | 1 | 02:28:244 | 02:38:767 |
