English - United Kingdom

English Speech Data - Spontaneous Dialogue - 196h

Insurance

Audio demo

Dataset Details

About

Domain

Insurance

Total recordings

3229

File size

21.09GB

Hours

196

Word error rate (%)

5.72%

Average amount of recordings per speaker

20.18

Demographic

Locale

en-gb

Language

English

Country

United Kingdom

Female | Male | Unspecified View on chart

58% | 39% | 3%

Age View on chart

18-65

Accent(s) View on chart

English - East and Central Midlands (Cambridge, Leicester, Nottingham), English - East Anglia (Norfolk, Ipswich), English - Geordie (Newcastle, Sunderland, Northumberland), English - Hampshire/Wiltshire, English - London and Greater London/Surrey, English - Mancunian (Manchester and Greater Manchester), English - Scouse/Northwestern (Liverpool, Lancashire, Blackpool), English - Southwestern (Devon, Cornwall), English - Sussex (East/West), English - West Country (Bristol, Gloucester, Somerset), English - West Midlands (Birmingham, Coventry), English - Yorkshire (Sheffield, Leeds, Middlesbrough), Irish - Belfast/East Ulster, Irish - Derry/West Ulster, Scottish - Edinburgh-Dundee, Scottish - Glasgow-Stirling, Welsh - Southern (Cardiff, Newport), Welsh - Western (Swansea, Pembrokeshire)

Audio Details

Words

1784773

Recording environment

noisy, silent

Audio format

WAV

Bits per sample

Device type

mobile

Communication band

narrowband

Sample rate

8kHz

Good afternoon you're speaking to 'Sarah' thank you for calling 'Acorn Insurance' how can I help you today [n_s/]	1	00:00:000	00:08:176
Hi good afternoon I'm just ringing [filler/] to check on a claim that I've not received the payment for please	2	00:05:832	00:10:923

Good afternoon you're speaking to 'Sarah' thank you for calling 'Acorn Insurance' how can I help you today [n_s/]	1	00:00:000	00:08:176
Hi good afternoon I'm just ringing [filler/] to check on a claim that I've not received the payment for please	2	00:05:832	00:10:923
Yes certainly I can help you with that can I just take your full name and the [filler/] policy number 'Rachel'	1	00:11:954	00:19:391
yeah it's ''Rachel Woods''	2	00:14:975	00:16:374
[filler/] it's one nine three nine four seven four eight oh sorry four seven four eight [filler/] it's oh two weeks ago on the twenty-seventh of 'April'	2	00:20:038	00:31:396
And when was the cla- and when was the claim logged	1	00:23:152	00:27:736
Okay and [n_s/] can I just take the claim number	1	00:31:096	00:38:841
[filler/] yeah I've got it here It's seven six three one two and the reason yeah and the reason [filler/] that I put the claim in for was [filler/] was a lost 'iPhone'	2	00:35:431	00:48:291
Ok yeah I can see that and they weren't [filler/] and I can also see your claim has been put on hold	1	00:47:335	00:56:379
right could I ask why the claim has not gone through then please	2	00:55:153	00:59:900
[filler/] okay how long [filler/] does it usually take for claims to be processed right okay and in your opinion do you think the claim will be approved	2	01:08:553	01:18:353
[filler/] one to two weeks [n_s/] [filler/] I'm unable to say that unfortunately sorry	1	01:12:386	01:21:348
[n_s/] I can understand your situation but I'd just like to know what you can do for me please	2	01:22:305	01:25:837
I'm really sorry I can't [uni/] help but I can pass you into my manager okay thank you for holding and my manager's currently out of the office I could make a note for him to give you a call back	1	01:24:613	01:40:455
Yes that'll be great thank you	2	01:30:247	01:31:543
yeah that would be great when will that happen then please	2	01:39:936	01:42:378
[n_s/] Agent will call you within forty-eight hours	1	01:40:455	01:44:927
Okay yeah I can understand that yep ok yeah it's oh seven nine two zero double six five one zero two	2	01:45:920	01:55:359
[filler/] Can I have your phone number please	1	01:48:228	01:51:204
Thank you and I'm really sorry about the inconvenience is there anything else I can help you with	1	01:56:604	02:01:723
No I'm fine today thank you very much	2	02:00:877	02:02:886
thank you for calling 'Acorn Insurance' now would it be ok if you can just complete a satisfaction survey after the call	1	02:05:517	02:11:112
absolutely thank you b- bye	2	02:10:504	02:12:354

English - United Kingdom

English Speech Data - Spontaneous Dialogue - 196h

Audio demo

Dataset Details

About

Demographic

Audio Details

Chart details

Age Distribution for Agents

Age Distribution for Customers

Gender Distribution for Agents

Gender Distribution for Customers

English - United Kingdom

English Speech Data - Spontaneous Dialogue - 196h

Audio demo

Dataset Details

About

Demographic

Audio Details

Chart details

Age Distribution for Agents

Age Distribution for Customers

Gender Distribution for Agents

Gender Distribution for Customers

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