English - United Kingdom

English Speech Data - Spontaneous Dialogue - 203h

Telecommunication

Audio demo

Dataset Details

About

Domain

Telecommunication

Total recordings

3444

File size

21.91GB

Hours

203

Word error rate (%)

5.72%

Average amount of recordings per speaker

21.26

Demographic

Locale

en-gb

Language

English

Country

United Kingdom

Female | Male | Unspecified View on chart

60% | 37% | 2%

Age View on chart

18-70

Accent(s) View on chart

English - East and Central Midlands (Cambridge, Leicester, Nottingham), English - East Anglia (Norfolk, Ipswich), English - Geordie (Newcastle, Sunderland, Northumberland), English - Hampshire/Wiltshire, English - London and Greater London/Surrey, English - Mancunian (Manchester and Greater Manchester), English - Scouse/Northwestern (Liverpool, Lancashire, Blackpool), English - Sussex (East/West), English - West Country (Bristol, Gloucester, Somerset), English - West Midlands (Birmingham, Coventry), English - Yorkshire (Sheffield, Leeds, Middlesbrough), Irish - Belfast/East Ulster, Irish - Derry/West Ulster, Scottish - Aberdeen/Northern Lowlands, Scottish - Edinburgh-Dundee, Scottish - Glasgow-Stirling, Welsh - Southern (Cardiff, Newport), Welsh - Western (Swansea, Pembrokeshire)

Audio Details

Words

1896089

Recording environment

noisy, silent

Audio format

WAV

Bits per sample

Device type

mobile

Communication band

narrowband

Sample rate

8kHz

[filler/] hi there [filler/] thank you for calling [filler/] 'TalkTalk' [filler/] I'm 'Annie' how can I help	1	00:00:000	00:10:764
Hi there so I'm struggling to connect my phone to the Wi-Fi just trying to figure this one out yeah it's zero seven one four five six nine three two eight five it's 'Andrew Johnson'	2	00:08:794	00:24:960

[filler/] hi there [filler/] thank you for calling [filler/] 'TalkTalk' [filler/] I'm 'Annie' how can I help	1	00:00:000	00:10:764
Hi there so I'm struggling to connect my phone to the Wi-Fi just trying to figure this one out yeah it's zero seven one four five six nine three two eight five it's 'Andrew Johnson'	2	00:08:794	00:24:960
and your full name and your date of birth	1	00:21:636	00:27:827
it's 'Andrew Johnson' is the twentieth of March nineteen eighty two there's one oh six 'Market Street' 'Durham'	2	00:22:960	00:38:438
and the address that we hold for you on the system	1	00:29:983	00:34:611
okay I've verified your account and can you please tell me the problem again can you repeat the question	1	00:36:090	00:43:117
okay do you only encounter this problem at home [filler/] do you struggle to connect [filler/] other devices as well	1	00:48:907	01:00:235
no I I've got a P. C. that's also connected to the wi-fi and that never drops out	2	00:58:242	01:06:754
okay i'm just gonna check for WIFI outages in the area [filler/] okay i've checked and there are none [filler/] is the phone too far away from the WIFI router	1	01:02:522	01:13:310
[filler/] well it's on a different floor of the house it's downstairs in the living room and I tend to use my phone upstairs	2	01:11:577	01:18:286
alright okay what can we do to fix that [n_s/]	2	01:20:432	01:29:271
[filler/] you could try and to move the router to a more central place another option would be would be to buy a signal booster .	1	01:23:616	01:32:389
Okay a signal booster [filler/] would you guys cover the cost of that	2	01:30:641	01:35:406
[filler/] unfortunately this is not an option the problem is not caused by the products manufactured by the provider and you could try re- rebooting the router and checking for updates as this sometimes solves the problem	1	01:33:973	01:48:107
okay yeah I'll I'll give that a try that hopefully one of them should fix it [filler/] right okay	2	01:46:368	01:53:724
Okay [filler/] I do have a step-by-step manual for a Speedtest resetting and updating the modem and installing a Wi-Fi booster Sure [filler/] can I just check your email address is any nzy at gmail dot com	1	01:53:171	02:12:287
yes that's the one excellent lovely right thanks so much for your help no that's all thank you okay goodbye	2	02:10:102	02:19:960
okay do you need anything else thank you	1	02:13:473	02:19:960

English - United Kingdom

English Speech Data - Spontaneous Dialogue - 203h

Audio demo

Dataset Details

About

Demographic

Audio Details

Chart details

Age Distribution for Agents

Age Distribution for Customers

Gender Distribution for Agents

Gender Distribution for Customers

English - United Kingdom

English Speech Data - Spontaneous Dialogue - 203h

Audio demo

Dataset Details

About

Demographic

Audio Details

Chart details

Age Distribution for Agents

Age Distribution for Customers

Gender Distribution for Agents

Gender Distribution for Customers

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