| Good afternoon thank you for calling 'NatWest' | 1 | 00:00:000 | 00:03:973 |
| Hi there Yes I would like to make a request about overseas remittance if I may | 2 | 00:04:784 | 00:10:414 |
| Ok well I can help you with that could I have your full name please | 1 | 00:11:286 | 00:14:048 |
| Yes Sure that's Miss 'Tanice edwards' | 2 | 00:14:517 | 00:17:361 |
| Okay may I have your National Insurance number please | 1 | 00:18:841 | 00:21:418 |
| Yes that's D. H. two seven zero eight eight nine A. | 2 | 00:21:980 | 00:27:640 |
| And your date of birth | 1 | 00:28:676 | 00:29:765 |
| yeah so that's thirteenth of the seventh nineteen eighty-one | 2 | 00:30:657 | 00:35:008 |
| Ok may I have your mobile phone number please | 1 | 00:35:850 | 00:38:198 |
| Yes that's zero seven four zero two five nine five six one two | 2 | 00:38:803 | 00:45:879 |
| Okay [filler/] so what is the account into which like just the remittance [uni/] account is | 1 | 00:46:960 | 00:54:812 |
| yeah so that's actually my mum's that's Miss 'Francis Edwards' | 2 | 00:53:729 | 00:58:679 |
| Ok and where is that account located | 1 | 00:59:637 | 01:02:094 |
| [filler/] that's currently based in 'Spain' | 2 | 01:03:043 | 01:05:318 |
| [uni/] ok and what is the name of the account manager | 1 | 01:06:172 | 01:10:652 |
| so that's also my mum so that's 'Miss Francis Edward' | 2 | 01:11:501 | 01:14:896 |
| okay right so I can see [filler/] [uni/] I can see that we have had the successful remittance of four hundred and fifty dollars | 1 | 01:15:843 | 01:24:760 |
| Ok that's great thank you very much [filler/] could you also tell me about the exchange rate | 2 | 01:25:610 | 01:31:238 |
| Okay yeah so [filler/] we're talking 'Spain' okay so we're looking at eighty pence per 'Euro' | 1 | 01:32:319 | 01:39:113 |
| okay that's great thank you very much for all your help | 2 | 01:40:251 | 01:43:622 |
| thank you for your call is there anything else I can do to help you | 1 | 01:44:747 | 01:47:377 |
| I'd also like to know my account balance please for my current account | 2 | 01:48:164 | 01:52:248 |
| okay [filler/] I can see that you currently have six hundred and seventy-four pounds fifty | 1 | 01:53:128 | 01:59:298 |
| Ok that's that's really good Thank you very much for that | 2 | 02:00:453 | 02:04:216 |
| Well I'm always happy to help is there anything else I can do to help you | 1 | 02:05:308 | 02:08:124 |
| No I'm actually all [filler/] I'm all good Thank you You've been really helpful today | 2 | 02:09:050 | 02:13:786 |
| okay well thank you very much for that [filler/] would you be willing to take part in a satisfaction survey after this call | 1 | 02:15:121 | 02:20:370 |
| [filler/] I'm just a little bit busy so do you know how long the survey will take | 2 | 02:21:188 | 02:25:593 |
| Well it's not very long at all it's just-it's just important for us | 1 | 02:26:203 | 02:28:952 |
| Ok that's that's good to know [filler/] I'm really appreciate your help today thank you very much and [filler/] goodbye | 2 | 02:30:179 | 02:38:317 |
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