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I can certainly help you with that today [filler/] may I have your full name please | 1 | 00:20:428 | 00:24:042 |
yes you may my full name is 'Lorraine Ann Shelton' | 2 | 00:25:105 | 00:29:950 |
I can certainly help you with that today [filler/] may I have your full name please | 1 | 00:20:428 | 00:24:042 |
yes you may my full name is 'Lorraine Ann Shelton' | 2 | 00:25:105 | 00:29:950 |
All right and I have 'Lorraine Ann Shelton' that's 'Lorraine' 'L. O. R. R. A. I. N. E.' 'Ann' okay and 'Ann' 'A. N. N.' and 'Shelton' 'S. H. E. L. T. O. N.' | 1 | 00:32:278 | 00:48:251 |
Okay [filler/] may I have your 'National Insurance' number | 1 | 00:48:251 | 00:50:746 |
Of course that is seven eight eight one three two zero five | 2 | 00:51:750 | 00:58:650 |
Okay I have seven eight eight one three two zero five let me have your name of [filler/] let me have your date of birth | 1 | 00:59:872 | 01:07:950 |
sure 'August' twenty-first nineteen sixty-one | 2 | 01:08:752 | 01:13:100 |
okay and may I have your mobile phone number | 1 | 01:14:250 | 01:16:749 |
nine zero nine three zero zero zero zero one three | 2 | 01:19:067 | 01:25:049 |
okay I have one dash nine zero nine three zero zero zero zero one three okay may I have your address | 1 | 01:26:412 | 01:35:182 |
of course two seven eight one 'A Hundred and Sixty-Third Street' 'Canyon Crest' 'California' nine two five zero one | 2 | 01:36:051 | 01:47:550 |
okay now just to let you know only small loans can be [filler/] you know taken over the phone | 1 | 01:51:051 | 01:59:170 |
And how much would you like to borrow today | 1 | 02:04:201 | 02:06:226 |
[n_s/]Yes I would like to borrow nine hundred and eighty-five thousand dollars | 2 | 02:07:352 | 02:13:446 |
nine hundred and eighty-five thousand dollars yes ma'am | 2 | 02:21:348 | 02:23:850 |
Yeah that that's not considered a small loan [filler/] that amount would need to to be go over no we can't do that over the phone if y- you would need to visit [filler/] a local branch | 1 | 02:25:131 | 02:34:637 |
[n_s/]I don't understand why I have to go in everywhere but okay [filler/] where is the nearest branch in my 'Candy Crush' location | 2 | 02:35:151 | 02:45:100 |
oh okay let me check here I'm checking our system right now to find out for you here we have a branch if you have a pen and paper handy I can give you that it's one thousand 'Oak Lane' | 1 | 02:46:197 | 02:58:706 |
one thousand 'Oak Lane' 'Canyon Crest' and what time will they open tomorrow | 2 | 03:00:715 | 03:06:845 |
Yes yes and th- well the closest [uni/] [filler/] there'll be [filler/] that the drive-in closes at six the lobby will be open at nine A. M. tomorrow | 1 | 03:03:351 | 03:15:050 |
oh boy [n_s/]I really need this money it's for a down payment for the 'SpaceX' civilian moon flight [filler/] it's only fifty million dollars but I if I get at least a million in there by midnight I might be able to go in the next twenty years | 2 | 03:15:835 | 03:30:950 |
I see [filler/] it [n_s/] looks like currently [n_s/] they don- they could may have to help you through the drive in the only way they can do it is when the branch is open tomorrow morning and that's when you'll need to bring like identification [filler/] you know your driver's license passport if you have any type of military I. D. or green card | 1 | 03:32:850 | 03:55:049 |
oh okay yes I I've got a passport I've got a 'Star' card I've got all that stuff what they call it a 'Real I. D.' so [filler/] I'll go ahead and since we can't do this over the phone I'll go ahead and and go into the branch tomorrow and probably go through the drive-thru [filler/] I really thank you for your time | 2 | 03:56:050 | 04:12:150 |
Okay let's see here you s- you said you're going through the drive-thru see they won- they won't be able to accept it through the drive-thru you'd n- you'd need to go into the lobby and and speak one to the the customer service representatives at immediately at the lobby at the desk | 1 | 04:13:751 | 04:28:812 |
Okay [filler/] is there anything else I can help you with today | 1 | 04:35:350 | 04:38:448 |
No I think that about does it | 2 | 04:39:869 | 04:42:228 |
I want to thank you so much for choosing 'National Bank' and I'd like to invite you to participate in one of our satisfaction surveys right after this call | 1 | 04:43:396 | 04:51:048 |
Yes I have no problems doing that at all thank you so much | 2 | 04:52:525 | 04:55:948 |
well thank you so much [filler/] for choosing 'National Bank' and I hope you have a wonderful evening thank you | 1 | 04:56:734 | 05:06:610 |