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| Transcript | Channel | Start | End |
|---|
| N. P. Y. | 2 | 00:00:000 | 00:02:367 |
| ok that's all updated for you now [filler/] wh- while you're there would you actually like [filler/] to receive information about insurance companies [uni/] | 1 | 00:05:536 | 00:19:333 |
| N. P. Y. | 2 | 00:00:000 | 00:02:367 |
| ok that's all updated for you now [filler/] wh- while you're there would you actually like [filler/] to receive information about insurance companies [uni/] | 1 | 00:05:536 | 00:19:333 |
| Oh yes I would yes please yeah | 2 | 00:18:652 | 00:21:557 |
| [filler/] ok so [filler/] i'm just going to do a quick check to see if there are recommended [filler/] insurance companies that i can [filler/] are partner insurance companies that [filler/] i could recommend you [n_s/] | 1 | 00:19:333 | 00:35:467 |
| [filler/] so it does say insurance | 1 | 00:35:467 | 00:41:031 |
| their partner 'Grace' yeah | 2 | 00:44:803 | 00:46:941 |
| yeah we have a [filler/] partnership so indeed if you [filler/] get in contact with them [filler/] under a website 'Dolce' dot I. T. [n_s/] | 1 | 00:47:313 | 00:59:832 |
| [filler/] they would then [filler/] you know they will then [uni/] the website will then ask you for your policy number in 'Ireland' and then they would know that you're an existing policy holder with ourselfs | 1 | 00:59:832 | 01:13:278 |
| [filler/] and that would [filler/] I'm not sure what if they have preferential rates or anything like that but certainly it would be more seamless then going to another insurance company in 'Italy' but obviously if you would prefer to change companies altogether that of course is [filler/] something you could do as well but [filler/] in any case [filler/] y- you know it would be a lot easier because then we could provide information to them so you wouldn't have to fill out as many papers and etcetera cos I can understand moving countries is stressful so that just take a load off I imagine for yourself | 1 | 01:13:278 | 01:51:272 |
| and would you- would you be able to send me the name of that company by email please | 2 | 01:51:955 | 01:55:645 |
| yeah can I just take your email address please [n_s/] oh sorry no it's [uni/] is it the same one as i have here | 1 | 01:56:714 | 02:03:492 |
| yeah it's [filler/] [filler/] it is yes actually yeah | 2 | 02:00:047 | 02:06:836 |
| ok alright listen I will pass that on to [filler/] our [filler/] customer service [filler/] the other part of our customer service agents we normally aim to have emails sent out customers within an hour [filler/] if by any chance you don't receive anything within the hour please do come back to me but in any case you should have it by about half past seven [uni/] at the very latest | 1 | 02:07:587 | 02:31:696 |
| great ok that's great [filler/] no that's it for today thank you ok bye-bye bye | 2 | 02:29:600 | 02:43:189 |
| is there anything else you needed help with | 1 | 02:31:696 | 02:33:790 |
| ok thank you very much have a good day thank you bye | 1 | 02:37:104 | 02:40:583 |