| [n_s/] hello I want to thank you so much for calling [n_s/] [n_s/] 'Pink Line' | 1 | 00:00:000 | 00:11:032 |
| Telco Company how may I be of assistance for you today | 1 | 00:11:032 | 00:14:690 |
| So how are you doing today you doing okay | 2 | 00:15:922 | 00:18:725 |
| [n_s/] I'm doing well relaxed I'm relaxed at this point might take a spa bath later on [n_s/] [n_s/] | 1 | 00:18:391 | 00:30:795 |
| [n_s/] of course I definitely can assist you with that [filler/] are you already a company with 'Pink Line Telco' | 1 | 00:40:203 | 00:45:981 |
| [n_s/] oh no ma'am I'm not [n_s/] 'Bob's Phone Service' [n_s/] | 2 | 00:43:260 | 00:56:069 |
| [n_s/] okay [filler/] which was your previous company | 1 | 00:49:665 | 00:53:053 |
| [n_s/] well I was [n_s/] I believe I was able to get it's like | 2 | 00:56:069 | 01:08:555 |
| [n_s/] And how many minutes and how much data were you currently using | 1 | 00:57:722 | 01:02:361 |
| [n_s/] a hundred no wait a minute hold on cuz it's like you did it by the week so it was like four hundred minutes five hundred minutes a month | 2 | 01:08:555 | 01:20:331 |
| but I don't know about the data it was all [n_s/] rolled up in there together so I really don't know [n_s/] yes ma'am [filler/] that's why I need a new one I have a 'Samsung' don't laugh okay I have a 'Galaxy 5' | 2 | 01:20:331 | 01:37:857 |
| [n_s/] okay [n_s/] can I know the make and model of your phone | 1 | 01:24:945 | 01:28:966 |
| [filler/] [n_s/] [filler/] I'm gonna contain my laughter and [n_s/] what was their monthly cost | 1 | 01:35:419 | 01:45:574 |
| [n_s/] okay thank you [n_s/] [filler/] I mean it wasn't too bad I only paid sixty bucks a month | 2 | 01:37:857 | 01:51:438 |
| [n_s/] [filler/] okay let me just check the system for new updates and and money [filler/] [uni/] | 1 | 01:55:211 | 02:02:861 |
| [n_s/] now I would I'm sorry I just want you to know that I'm willing to pay a little bit more with a new subscription and getting all the bells and whistles [uni/] [n_s/] so I'm sorry go ahead [n_s/] | 2 | 01:56:086 | 02:12:119 |
| [n_s/] okay so we do have all three of the new released 'iPhone' we have the 'iPhone 11' the 'iPhone 12' and the 'iPhone 13' the 'iPhone 13' being our most priciest of phones [filler/] we have the colors red the colors green and the colors white [filler/] and with that there are different choices if you choose the red which is our most profitable [filler/] that's gonna be eight hundred dollars down and then the monthly is gonna be sixty-seven dollars | 1 | 02:11:771 | 02:43:557 |
| [n_s/] wow okay [filler/] [n_s/] okay so now what exactly does your plan include | 2 | 03:23:353 | 03:35:711 |
| And if you need any information I'll reiterate anything | 1 | 03:26:571 | 03:29:370 |
| [n_s/] oh okay wow [filler/] [n_s/] | 2 | 03:35:711 | 03:46:687 |
| [n_s/] yes [filler/] our data plan is unlimited | 1 | 03:36:689 | 03:39:902 |
| Okay I'm interested [n_s/] [filler/] I mean I'm you know yeah I'm interested in what you have to offer | 2 | 03:52:103 | 03:57:453 |
| [n_s/] okay [filler/] would you like an email outlining the details of the plan | 1 | 04:00:635 | 04:04:891 |
| that would [n_s/] be helpful but I'm not really good with computers [n_s/] sorry [n_s/] | 2 | 04:06:254 | 04:15:882 |
| [n_s/] okay that's perfectly fine I can advise you to go to the store and speak to one of our sales representatives at 'Pink Line Telco' | 1 | 04:11:449 | 04:18:717 |
| oh that would probably be the best thing for me to do okay yes I'll go to the store | 2 | 04:19:199 | 04:23:638 |
| [filler/] I can look it up that's not a problem yeah I can do that well wait a minute no can you actually I'm sorry | 2 | 04:26:887 | 04:39:752 |
| [n_s/] that's fine I can look up the address for you if you would like [n_s/] I can look up the address for you if you would like | 1 | 04:31:607 | 04:39:879 |
| [n_s/] okay yeah yes please that would be helpful if you could do that [n_s/] [filler/] yes ma'am I live in 'Hollywood Merrill' | 2 | 04:39:752 | 04:49:837 |
| [n_s/] okay our current [uni/] open store it's going to be 'Brown Auburn Avenue' [filler/] that is the current store we have and the opening hours are nine A. M. | 1 | 04:51:106 | 05:07:598 |
| Okay okay cool yeah thank you I appreciate you getting that for me instead of me you know pretending I know how to look it up [n_s/] | 2 | 05:08:864 | 05:19:964 |
| [n_s/] No [n_s/] ma'am I don't thank you so [n_s/] much for your help I appreciate everything you did [n_s/] thanks you too bye [n_s/] | 2 | 05:19:964 | 05:31:100 |
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