| hi thank you for calling 'Reliable Bank' my name is 'Vanessa' how may i help you | 1 | 00:00:000 | 00:06:288 |
| hey 'Vanessa' [filler/] I wanted to gift some money to my son 'Damien' he's [filler/] trying to buy a house right now | 2 | 00:07:359 | 00:15:011 |
| okay that's something i can help you with [uni/] get your full name | 1 | 00:16:023 | 00:18:786 |
| National Insurance number is zero one three eight five two | 2 | 00:26:390 | 00:30:858 |
| okay and for verification purposes i'm just gonna need your date of birth | 1 | 00:32:046 | 00:34:804 |
| August second nineteen seventy-three | 2 | 00:36:497 | 00:39:265 |
| okay and how much would you like to donate to your son | 1 | 00:41:193 | 00:43:922 |
| I'd like to donate [filler/] five hundred thousand dollars | 2 | 00:45:183 | 00:48:586 |
| [uni/] this is just as you know mister 'Bruce' this amount will be subject to taxes the amount for the tax free gifts is | 1 | 00:50:617 | 01:01:813 |
| [filler/] [filler/] I don't exactly understand that [filler/] can I get the lower amount | 2 | 01:04:840 | 01:14:072 |
| so when does your son plan to purchase the home | 1 | 01:16:833 | 01:19:921 |
| well he plans to purchase it in the next [filler/] two months [filler/] that's about [filler/] his estimated time | 2 | 01:21:790 | 01:31:283 |
| good so how would you like to help me do it how can i help you during the [filler/] the two months before the purchase | 1 | 01:33:602 | 01:39:781 |
| [filler/] I'm just wondering about the administration involved with the arrangement like | 2 | 01:41:533 | 01:46:303 |
| [n_s/] okay mister 'Bruce' and one thing that you can do is schedule an appointment at the branch so that they can discuss their options better with you would you like to do that instead | 1 | 01:48:967 | 01:57:722 |
| [filler/] well I'm swamped [filler/] this weekend and next [filler/] so I don't think I can actually come in personally and visit the branch | 2 | 01:59:253 | 02:09:098 |
| [n_s/] [n_s/] well mister 'Bruce' if you don't have time to do something in person we can also schedule a video call | 1 | 02:06:766 | 02:16:387 |
| okay yeah yeah a video call sounds great [filler/] how's [filler/] tomorrow for the video call | 2 | 02:18:033 | 02:26:024 |
| so we have something on 'Monday' at ten A. M. | 1 | 02:27:200 | 02:29:949 |
| [filler/] ten A. M. is [filler/] i got meetings at ten A. M. [filler/] how about twelve thirty | 2 | 02:32:421 | 02:40:216 |
| twelve thirty sounds good that way it can be after lunchtime so we have 'Monday' at twelve thirty at the nearest branch that you have near you and it's gonna be online through the 'Reliable' banking app | 1 | 02:42:627 | 02:57:913 |
| [n_s/] [filler/] what [filler/] device would i need for the video chat | 2 | 02:58:929 | 03:04:153 |
| okay i understand [filler/] okay okay that works [filler/] is there any information that i need to bring to the call | 2 | 03:11:767 | 03:21:716 |
| so the most important information that you'll need to bring with you is your son's financial plan [filler/] within the next two months to purchase that house | 1 | 03:23:458 | 03:33:204 |
| okay [filler/] well thank you 'Vanessa' for the information | 2 | 03:34:685 | 03:37:760 |
| thank you mister [uni/] is there anything else i can further assist you with | 1 | 03:38:888 | 03:42:058 |
| no I d- I I don't require any further assistance | 2 | 03:43:272 | 03:45:730 |
| [uni/] on behalf of everyone here at 'Reliable Bank' I'd like to thank you for your time and if you could participate in a brief satisfaction survey after this call we would greatly appreciate it you too mister 'Bruce' take care and have a good day | 1 | 03:46:682 | 03:59:701 |
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