| [n_s/] yeah hey I am 'Jennifer Williams' and I'm calling you today because I need to cancel an order | 2 | 00:09:422 | 00:19:092 |
| okay miss 'Williams' thank you for calling we can definitely help you with that today [n_s/] can you go ahead and give me your order number to start | 1 | 00:20:105 | 00:27:953 |
| [filler/] [filler/] [filler/] can you tell me where is the order number located | 2 | 00:29:287 | 00:33:651 |
| [n_s/] sure no problem so typically you can find the order number in your confirmation email [n_s/] | 1 | 00:31:799 | 00:40:287 |
| okay okay perfect let me just pull up my email right now [filler/] 'Gmail' inbox [filler/] confirmation okay okay I've got it right here the order number is four zero two nine three five | 2 | 00:41:582 | 01:01:239 |
| okay great that's four zero two nine three [n_s/] five [n_s/] alright okay [filler/] I'm just looking up the order at the [n_s/] moment [n_s/] if you can just hold on for a tight second I'll be right back with you | 1 | 01:03:091 | 01:17:895 |
| all right miss 'Williams' are you there | 1 | 01:24:505 | 01:26:608 |
| okay great [filler/] so I can just go ahead and tell you that the order [n_s/] was placed [filler/] too long ago far too long and such that it can no longer be cancelled [n_s/] | 1 | 01:30:106 | 01:40:335 |
| [filler/] [filler/] no that sucks are you for real dang that sucks | 2 | 01:41:293 | 01:45:461 |
| okay so if that's the case if I'm too late what happens now | 2 | 01:50:868 | 01:56:058 |
| okay so what about this what about when the package arrives to my house if I refuse it is that an option | 2 | 02:02:957 | 02:10:338 |
| [filler/] well [n_s/] it takes a long time to process refusals [filler/] but if you go to a retail store you can make a return and that could be a little of a [filler/] more of a speedier process for you | 1 | 02:11:622 | 02:27:852 |
| okay okay so I can make the return at a retail location yeah I can definitely do that that would be great | 2 | 02:29:136 | 02:35:911 |
| okay no problem so would you prefer to make an exchange rather than to return the item all together [n_s/] | 1 | 02:36:912 | 02:43:287 |
| [filler/] well so this is what happened I ordered the wrong size and I would like to exchange it for the correct one if that's a possibility | 2 | 02:44:215 | 02:52:543 |
| okay [filler/] well I can go ahead and check this store for you and just see if they have the correct size [n_s/] in stock is that something you'd like [n_s/] | 1 | 02:53:680 | 03:04:608 |
| yes thank you I would like that that would be amazing thank you for even offering to do that | 2 | 03:02:483 | 03:08:259 |
| [n_s/] okay so I've got it pulled up right here [filler/] with the order number you'd given me [filler/] four zero two nine three five and I can let you know that the item is not currently stock so I do apologize about that but [filler/] I can have one brought in from another location and so if you go to the store after one P. M. tomorrow I can assure you that the item will be there | 1 | 03:22:318 | 03:48:072 |
| okay that actually works perfectly that works perfectly [filler/] if the box is open like is it still okay to return it | 2 | 03:50:097 | 03:58:150 |
| yes no problem [filler/] it's definitely okay but it does need to be refilled before you bring it back that's the only thing [n_s/] | 1 | 03:58:723 | 04:10:242 |
| okay perfect perfect I only ask because it's the wrong size but maybe if I try it on I have been working out perhaps I will look better in it than I anticipate but thank you for your assistance and your help | 2 | 04:09:131 | 04:20:722 |
| [filler/] anytime I definitely want to be able to assist you the best that I can [filler/] and I do appreciate that I wanted to take knowledge that [filler/] all the positive feedback we get from my cu- customers in clientele it keeps us going and just ensure that that was doing the quality job | 1 | 04:21:763 | 04:41:281 |
| so with that being said is there any additional help that you may need today | 1 | 04:41:281 | 04:44:990 |
| no you've been fantastic I don't need any other help | 2 | 04:46:340 | 04:49:405 |
| okay great well thank you so much once again for giving 'Too Cool Retail' a call we always want to take in your concerns your questions [uni/] [n_s/] and if you are willing to just stay on the line to participate in a satisfaction survey following the call's end that would be super lovely | 1 | 04:50:431 | 05:08:298 |
| unfortunately I'm not able to take the survey today I'm short on time but the next go around I absolutely will I hope you have a wonderful rest of your day goodbye | 2 | 05:09:549 | 05:19:209 |
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