English - Philippines

English Speech Data - Spontaneous Dialogue - 52h

Insurance

Audio demo

Dataset Details

About

Domain

Insurance

Total recordings

598

File size

5.65GB

Hours

Word error rate (%)

7.7%

Average amount of recordings per speaker

19.93

Demographic

Locale

en-ph

Language

English

Country

Philippines

Female | Male | Unspecified View on chart

45% | 32% | 23%

Age View on chart

19-57

Accent(s) View on chart

California, Connecticut, Filipino, Florida, Illinois, Louisiana, Massachusetts, Michigan, New York, Texas, United States

Audio Details

Words

323674

Recording environment

noisy, silent

Audio format

WAV

Bits per sample

Device type

mobile

Communication band

narrowband

Sample rate

8kHz

hello there how are you doing today thank you for calling 'Intel Insurance Company' this is 'Michael' How can I help you with today [n_s/]	1	00:00:000	00:13:830
okay I can definitely help you out with that can you please give me your policy number	1	00:22:450	00:27:550

hello there how are you doing today thank you for calling 'Intel Insurance Company' this is 'Michael' How can I help you with today [n_s/]	1	00:00:000	00:13:830
okay I can definitely help you out with that can you please give me your policy number	1	00:22:450	00:27:550
all right so eight eight nine	2	00:56:651	00:59:110
okay that's perfect I'm getting a status for your account and may I ask when was the file claimed	1	01:01:951	01:12:303
It was claimed on 'March' twelfth twenty twenty-one[n_s/]	2	01:13:162	01:19:550
so I have a claim request for a doctor's appointment while on annual leave from work	1	01:24:590	01:30:450
[n_s/]Yeah that's correct	2	01:30:237	01:32:712
The reason why the claim was rejected is because you haven't been working on the weekends and also your [uni/] expenses	1	01:40:252	01:53:294
and also this part of [filler/] [n_s/] was not covered by policy	1	01:53:294	02:02:539
Hi I'm sorry can you please repeat that [filler/] I couldn't hear you	2	01:59:477	02:05:244
Okay so the the reason why the claim was rejected is because [filler/] it it was too expensive and also it's not covered by your policy	1	02:08:552	02:20:385
[filler/] I don't know okay what's the explanation you gave me is a bit too big	2	02:28:850	02:34:103
[n_s/]Okay Is there anything I [n_s/]could do about this	2	02:45:350	02:50:109
You can try to file a formal written complaint	1	02:52:328	02:56:010
Okay [filler/] is why is that better than a phone call [n_s/]	2	02:58:337	03:06:162
[filler/] because the insurance company's obligated to start an investigation after you filed during a complaint	1	03:04:981	03:12:518
Okay I guess [filler/] and how long does this process take	2	03:14:326	03:19:205
It will take about after your file five to seven business days	1	03:19:975	03:25:150
Okay this is [filler/] that's too long can I speak with your manager please	2	03:28:050	03:33:263
[filler/] you can actually meet a manager in person at one of our local branches near you	1	03:34:438	03:41:050
[filler/] can I please [filler/] okay that's fine so can I set up a [filler/] [uni/] set up a time for at does seven thirty no not seven thirty	2	03:42:850	03:55:278
two-thirty P. M. on the nineteenth [n_s/] this 'Friday'	2	03:55:278	04:00:136
[filler/] I'm afraid that date is impossible but I can do three 'P. M.' this 'Thursday' for you	1	03:59:850	04:10:750
[filler/] okay I'm so sorry for not having more information can you please [filler/] give me your email address so I can send you the confirmation	1	04:15:399	04:24:250
E. T. H. at 'A. O. L.' dot com	2	04:38:750	04:44:370
okay great can you please participate in a short survey after the call	1	04:46:251	04:50:703
Okay thank you so much for calling 'Intel Insurance Company' you too	1	04:53:650	05:03:320
No problem have a good day bye bye	2	04:58:493	05:03:310

hello there how are you doing today thank you for calling 'Intel Insurance Company' this is 'Michael' How can I help you with today [n_s/]	1	00:00:000	00:13:830
okay I can definitely help you out with that can you please give me your policy number	1	00:22:450	00:27:550

hello there how are you doing today thank you for calling 'Intel Insurance Company' this is 'Michael' How can I help you with today [n_s/]	1	00:00:000	00:13:830
okay I can definitely help you out with that can you please give me your policy number	1	00:22:450	00:27:550
all right so eight eight nine	2	00:56:651	00:59:110
okay that's perfect I'm getting a status for your account and may I ask when was the file claimed	1	01:01:951	01:12:303
It was claimed on 'March' twelfth twenty twenty-one[n_s/]	2	01:13:162	01:19:550
so I have a claim request for a doctor's appointment while on annual leave from work	1	01:24:590	01:30:450
[n_s/]Yeah that's correct	2	01:30:237	01:32:712
The reason why the claim was rejected is because you haven't been working on the weekends and also your [uni/] expenses	1	01:40:252	01:53:294
and also this part of [filler/] [n_s/] was not covered by policy	1	01:53:294	02:02:539
Hi I'm sorry can you please repeat that [filler/] I couldn't hear you	2	01:59:477	02:05:244
Okay so the the reason why the claim was rejected is because [filler/] it it was too expensive and also it's not covered by your policy	1	02:08:552	02:20:385
[filler/] I don't know okay what's the explanation you gave me is a bit too big	2	02:28:850	02:34:103
[n_s/]Okay Is there anything I [n_s/]could do about this	2	02:45:350	02:50:109
You can try to file a formal written complaint	1	02:52:328	02:56:010
Okay [filler/] is why is that better than a phone call [n_s/]	2	02:58:337	03:06:162
[filler/] because the insurance company's obligated to start an investigation after you filed during a complaint	1	03:04:981	03:12:518
Okay I guess [filler/] and how long does this process take	2	03:14:326	03:19:205
It will take about after your file five to seven business days	1	03:19:975	03:25:150
Okay this is [filler/] that's too long can I speak with your manager please	2	03:28:050	03:33:263
[filler/] you can actually meet a manager in person at one of our local branches near you	1	03:34:438	03:41:050
[filler/] can I please [filler/] okay that's fine so can I set up a [filler/] [uni/] set up a time for at does seven thirty no not seven thirty	2	03:42:850	03:55:278
two-thirty P. M. on the nineteenth [n_s/] this 'Friday'	2	03:55:278	04:00:136
[filler/] I'm afraid that date is impossible but I can do three 'P. M.' this 'Thursday' for you	1	03:59:850	04:10:750
[filler/] okay I'm so sorry for not having more information can you please [filler/] give me your email address so I can send you the confirmation	1	04:15:399	04:24:250
E. T. H. at 'A. O. L.' dot com	2	04:38:750	04:44:370
okay great can you please participate in a short survey after the call	1	04:46:251	04:50:703
Okay thank you so much for calling 'Intel Insurance Company' you too	1	04:53:650	05:03:320
No problem have a good day bye bye	2	04:58:493	05:03:310

English - Philippines

English Speech Data - Spontaneous Dialogue - 52h

Audio demo

Audio demo

Dataset Details

About

Demographic

Audio Details

Chart details

Age Distribution for Agents

Age Distribution for Customers

Gender Distribution for Agents

Gender Distribution for Customers

English - Philippines

English Speech Data - Spontaneous Dialogue - 52h

Audio demo

Audio demo

Dataset Details

About

Demographic

Audio Details

Chart details

Age Distribution for Agents

Age Distribution for Customers

Gender Distribution for Agents

Gender Distribution for Customers

Recommendations