| thank you for calling 'Liberty National Insurance' this is 'Jessica Myles' how can I help you today | 1 | 00:00:000 | 00:05:799 |
| [n_s/] Hi [filler/] I just wanted to add some two of my family members | 2 | 00:00:000 | 00:14:074 |
| to my car insurance [n_s/] it's 'Myra Bailey' that's 'M. Y. R. A. ' | 2 | 00:14:074 | 00:26:735 |
| Sure can I can help with that can I get your full name | 1 | 00:16:210 | 00:19:071 |
| B. A. I. L. E. Y. | 2 | 00:26:735 | 00:28:929 |
| and may have your policy number | 1 | 00:33:611 | 00:35:896 |
| [n_s/] okay [uni/] it's five nine seven zero eight eight | 2 | 00:34:780 | 00:47:458 |
| three nine nine [n_s/] yes | 2 | 00:47:458 | 00:57:905 |
| and is nine fifty 'Marsh Str [uni/] ' in 'Miami' 'Florida' your [uni/] dress | 1 | 00:51:840 | 00:56:990 |
| three two zero nine five is the zip code okay and i apologize how many additional drivers did you want to add to your policy | 1 | 01:00:853 | 01:13:605 |
| [n_s/] two | 2 | 01:10:237 | 01:13:504 |
| now because one of the drivers is younger there will be an additional cost cause they're under twenty one | 1 | 01:21:839 | 01:28:449 |
| Okay and and and [filler/] can I get those cost online can can it be sent to my email [n_s/] | 2 | 01:31:516 | 01:43:020 |
| i absolutely can do that and what's your email address | 1 | 01:39:535 | 01:43:571 |
| [n_s/] it's just my name at 'Gmail' dot com | 2 | 01:43:020 | 01:47:333 |
| Gmail dot com alright i will send you a quote for those additional drivers | 1 | 01:49:113 | 01:56:021 |
| okay thank you also [filler/] I received a le- a letter telling me that I could switch to paperless billing | 2 | 01:59:480 | 02:11:870 |
| okay [filler/] sure I can help with that | 1 | 02:11:097 | 02:13:730 |
| [n_s/] okay [filler/] yeah I would like to to | 2 | 02:11:870 | 02:23:583 |
| receive my bills [filler/] electronically [n_s/] | 2 | 02:23:583 | 02:31:879 |
| that's not a problem a lot of our customers elect that option | 1 | 02:29:659 | 02:33:949 |
| okay and i- is there a discount for that [n_s/] oh oh that's good [n_s/] saving the country saving the planet and saving money | 2 | 02:35:980 | 02:51:072 |
| there is a small discount of ten percent for paperless billing yes | 1 | 02:38:591 | 02:41:825 |
| [uni/] save money [n_s/] [n_s/] [n_s/] | 2 | 02:50:072 | 02:58:946 |
| yeah let's [uni/] [filler/] the your next bill will be sent electronically | 1 | 02:52:528 | 02:58:485 |
| Okay and [filler/] can you confirm the email that you have [n_s/] | 2 | 03:01:002 | 03:07:591 |
| [filler/] 'Marbell' at 'Gmail' dot com is that correct | 1 | 03:05:282 | 03:09:912 |
| Alright I just sent it to your email is there any additional questions that I might be able to answer | 1 | 03:14:218 | 03:21:359 |
| [n_s/] no no that's it [n_s/] | 2 | 03:16:224 | 03:27:981 |
| Alright well we appreciate your time have a great evening alright bye-bye | 1 | 03:26:208 | 03:32:156 |
| thank you [n_s/] | 2 | 03:27:981 | 03:32:201 |
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