| good afternoon this is 'Maria' thank you for calling 'Koala net' how can I [filler/] help you today | 1 | 00:06:151 | 00:13:819 |
| hi good day there how you going [filler/] I'd like to [filler/] set up a new Auto Pay arrangement if you don't mind | 2 | 00:14:377 | 00:20:836 |
| yes that's fine I can help you with this over the phone I just need to ask for some details first [filler/] could I have your could I have your phone number please | 1 | 00:22:559 | 00:32:639 |
| [filler/] great yeah yeah yes it's oh four four nine | 2 | 00:24:724 | 00:36:187 |
| nine six six six four two | 2 | 00:36:187 | 00:38:987 |
| Thank you very much and could I have your full name please | 1 | 00:40:209 | 00:43:645 |
| Thank you very much 'Adrian' [filler/] Icould I have your date of birth please | 1 | 00:50:643 | 00:57:696 |
| Yeah it's the fourteenth of the fourth of sixty-six [filler/] fourteenth of the fourth of sixty-six | 2 | 00:58:150 | 01:08:415 |
| [filler/] sorry Could you just repeat that again please Thank you very much and could I ask you to confirm the address that we have in our system for you | 1 | 01:02:609 | 01:17:814 |
| yeah it's six Wattle Street in Ultimo | 2 | 01:18:264 | 01:21:561 |
| [v_n/] on the postcode please [uni/] okay thank you very much | 1 | 01:22:875 | 01:33:827 |
| two two one four two two one four | 2 | 01:26:371 | 01:29:572 |
| I just need to [filler/] let you know that you need to complete and sign an application form so that the bank can approve the automatic payment so would I be able to send this form to your address | 1 | 01:33:827 | 01:48:243 |
| Yeah that would work for me Thank you | 2 | 01:47:992 | 01:55:672 |
| Is it must send this when you receive the Fall you must fill it in and send the same form to the bank and send a copy of it to us and then the bank will process the application | 1 | 01:51:752 | 02:07:468 |
| oh boy sounds complicated [filler/] Is there any other simpler alternatives | 2 | 02:08:050 | 02:13:133 |
| okay [filler/] you could also go to one of our stores and the and then you can sign the forms on the spot and then we will the store will send them to the bank | 1 | 02:15:995 | 02:26:423 |
| Oh that sounds like a good idea because they're right around the corner from me That'd be great | 2 | 02:26:745 | 02:31:071 |
| okay that's great [filler/] do you know where your nearest store is | 1 | 02:32:180 | 02:36:859 |
| Yes yes I do [filler/] I wouldn't mind asking the [filler/] opening hours though if you can help me out | 2 | 02:38:057 | 02:43:439 |
| okay [filler/] [filler/] where is this store Can you just tell me please | 1 | 02:44:623 | 02:49:929 |
| yeah in [filler/] 'Ultimo' [filler/] it's in [filler/] 'Wattle Street' | 2 | 02:46:948 | 02:59:948 |
| oh okay what street please | 1 | 02:53:121 | 02:55:241 |
| It 'bottle street' great I'm just looking that up now okay that [filler/] store on Monday to Friday it's open from nine till six and on the weekends It's open Saturday | 1 | 02:59:651 | 03:16:912 |
| Okay I got that now [filler/] Is it possible for my wife to go instead | 2 | 03:21:376 | 03:25:485 |
| okay just depends on the account it is possible if your wife is also an account holder | 1 | 03:29:258 | 03:39:432 |
| [filler/] I guess she is so no problem there is that okay she'l- she can go in my stead | 2 | 03:39:792 | 03:44:775 |
| all right of course thank you | 2 | 03:53:093 | 03:55:950 |
| Okay while we're on the line [filler/] do you need help with anything else today | 1 | 03:56:058 | 04:01:494 |
| No no I'm fine Thank you very much for all the information | 2 | 04:01:499 | 04:04:570 |
| Okay 'Adrian' thank you so much for calling and I'd just like to invite you to complete a short customer satisfaction survey That will come on the line when our call is finished | 1 | 04:05:692 | 04:16:289 |
| [filler/] Do you know how long that takes | 2 | 04:17:159 | 04:19:151 |
| oh it's only a very short survey it'll only be about three minutes but it's very important to help us improve our customer service | 1 | 04:20:183 | 04:27:878 |
| Oh okay no problem No worries Thank you See you next time | 2 | 04:28:501 | 04:34:070 |
| okay thank you 'Adrian' goodbye | 1 | 04:34:779 | 04:37:149 |
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