English - Australia

English Speech Data - Spontaneous Dialogue - 76h

Insurance

Audio demo

Dataset Details

About

Domain

Insurance

Total recordings

1108

File size

10.33GB

Hours

Word error rate (%)

1.5%

Average amount of recordings per speaker

58.32

Demographic

Locale

en-au

Language

English

Country

Australia

Female | Male | Unspecified View on chart

74% | 24% | 3%

Age View on chart

20-66

Accent(s) View on chart

New South Wales/Canberra, Queensland, South Australia, Tasmania, Victoria, Western Australia

Audio Details

Words

587952

Recording environment

noisy, silent

Audio format

WAV

Bits per sample

Device type

mobile

Communication band

narrowband

Sample rate

8kHz

[n_s/] good afternoon thank you for calling 'Comminsure' my name is 'Thomas' [filler/] how can I help you this afternoon	1	00:00:000	00:08:148
[n_s/] Oh hi 'Thomas' [filler/] glad I've got through to speak to a person today [filler/] the reason I'm ringing is I would like to cancel my car insurance policy	2	00:00:000	00:18:794

[n_s/] good afternoon thank you for calling 'Comminsure' my name is 'Thomas' [filler/] how can I help you this afternoon	1	00:00:000	00:08:148
[n_s/] Oh hi 'Thomas' [filler/] glad I've got through to speak to a person today [filler/] the reason I'm ringing is I would like to cancel my car insurance policy	2	00:00:000	00:18:794
[n_s/] oh that's a shame sorry to see you go I'll just get your details up there could you just give me your name as well as your policy number	1	00:19:626	00:27:759
is nine two five six seven [b_s/] dash 'A' [b_s/]	2	00:39:567	00:45:976
OKay thank you very much for that information 'Jimmy'	1	00:43:006	00:48:603
Alright there just wondering how long [filler/] cancellation will take because [filler/] my budget's a bit tight at the moment	2	00:50:268	00:56:844
yeah no of course so that we we do just need to go through a few different steps just to [filler/] confirm that cancellation concerning your account and just get a little bit information that I'll try not to keep you for too long [filler/] so first of all Could I just ask the reason for you cancelling	1	00:57:495	01:13:577
[filler/] okay I guess that's a reasonable question I mean I mean very happy with your company but unfortunately [filler/] it's just a medical reasons [filler/] I can't drive for the next score possibly twelve months then it just seems like a waste heap in the car and insurance first	2	01:13:860	01:30:697
oh yeah of course I completely understand [filler/] yeah I'm sorry to hear about your situationand yeah that's definitely seems like this there's no point you keeping our policy when you have no use for it	1	01:31:547	01:42:876
[filler/] Thank you very much for understanding	2	01:43:627	01:46:274
yeah no no problem at all so [filler/] as I'm sure you're aware under the terms and conditions there is a fourteen day processing period	1	01:47:470	01:54:727
[filler/] Yes I'm sure I read that in my policy somewhere but Thank you for explaining that to me again Thomas	2	01:50:118	02:02:065
No problem now [filler/] I'll just send you through a confirmation would you like that to be sent via email or regular mail	1	02:02:829	02:11:150
[filler/] I'd prefer email please so that seems to be a quicker way to go or actually no maybe if you could send both then I make sure that I'll get it	2	02:11:944	02:19:643
yeah of course we can we can definitely do both I'll just grab your email address off you first please	1	02:20:115	02:24:769
[b_s/] okay [filler/] is that 'Jenny' dot 'Stevenson' with the same [uni/] that I gave you before at gmail dot com 'Jenny dot Stevenson at gmail dot com '	2	02:25:279	02:37:532
[n_s/] yep that's great	2	02:43:997	02:45:691
okay wonderful and would the home address that we most recently have on file be the right one	1	02:46:730	02:53:200
[filler/] Actually it might be more convenient if you sent it to my [filler/] yeah work address [filler/] so can I give you that address as an alternative one to send it to	2	02:54:008	03:04:852
yeah of course I'll just jot that down what is it [n_s/]	1	03:05:018	03:15:351
Okay the might my work address is [filler/] 'J dot Stevenson' [filler/] sorry you're not talking email were talking my home address It's a little one	2	03:07:983	03:21:495
[n_s/] no problem sixty-two 'George Street' 'Sydney' too easy thank you very much now if you don't mind would you please be able to complete a short survey just [filler/] about why you're leaving	1	03:15:351	03:36:236
sixty-two ''George Street'' ''Sydney''	2	03:21:495	03:24:025
[n_s/] [filler/] Not not not long at all [filler/] we'll Send you that link [filler/] by email so it'll come through with the rest of the information in the it'll only take about two or three minutes and it is it is very important [filler/] it allows us to you know provide better service and better value to our customers in future which you know we hope to see you be apart of again once you are able to drive	1	03:36:236	04:05:887
[filler/] How long do you think it might take me to fill out	2	03:36:980	03:40:010
[filler/] Alright fair enough fair enough you- you've been helpful today So yes I'll do that for you [n_s/] alright Thank you 'Thomas' for your help appreciate it	2	04:05:068	04:19:523
[n_s/] Wonderful Thank you very much and thank you again for calling yesterday [n_s/]	1	04:05:887	04:16:639
[n_s/] no problem thank you very much 'Jenny' you have a good day bye [n_s/]	1	04:16:639	04:27:076
Okay bye	2	04:23:801	04:24:911

English - Australia

English Speech Data - Spontaneous Dialogue - 76h

Audio demo

Dataset Details

About

Demographic

Audio Details

Chart details

Age Distribution for Agents

Age Distribution for Customers

Gender Distribution for Agents

Gender Distribution for Customers

English - Australia

English Speech Data - Spontaneous Dialogue - 76h

Audio demo

Dataset Details

About

Demographic

Audio Details

Chart details

Age Distribution for Agents

Age Distribution for Customers

Gender Distribution for Agents

Gender Distribution for Customers

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