| Good afternoon This is Catherine thank you for calling Smith how can I help you today |
1 |
00:00:000 |
00:09:009 |
| oh hi 'Catherine' look I've got this problem I've received this item and it's a bit damaged |
2 |
00:09:598 |
00:15:647 |
| oh ok [filler/] I'm really sorry to hear this I just need to get some details from you could I please have your order number |
1 |
00:16:427 |
00:24:979 |
| [filler/] two six seven eight |
2 |
00:25:862 |
00:28:742 |
| Okay thank you and could I have your full name please |
1 |
00:29:420 |
00:33:229 |
| okay thank you 'Lisa' and could I have your full address please |
1 |
00:40:377 |
00:44:429 |
| okay thank you very much and 'Lisa' can I ask you which item of of ours you have would is damaged |
1 |
01:03:406 |
01:13:860 |
| [filler/] It's a curtain I ordered the white sheer curtains and it's just got these small holes in it |
2 |
01:14:361 |
01:19:999 |
| okay okay oh I'm sorry to hear that that's [filler/] really inconvenient for you |
1 |
01:20:860 |
01:26:475 |
| oh that's okay you know not everything is perfect in life it's it's just a curtain |
2 |
01:27:839 |
01:32:930 |
| okay okay [filler/] [filler/] would you like a refund on on this purchase or an exchange |
1 |
01:32:085 |
01:42:119 |
| [filler/] well I still need the curtain so can I have an exchange please |
2 |
01:42:739 |
01:46:786 |
| Okay [filler/] for us to replace your curtain [filler/] right away We just need to [filler/] have a photograph of the damages please |
1 |
01:47:821 |
01:58:106 |
| Yeah sure You got an email address that I can send it to |
2 |
01:59:031 |
02:03:142 |
| sure it HR Yes s m i t h |
1 |
02:04:019 |
02:15:515 |
| gmail dot com |
1 |
02:15:515 |
02:18:585 |
| cool no worries all right I'll send that off in about the next ten minutes or so |
2 |
02:19:828 |
02:24:166 |
| okay great and once we've received the photo [filler/] and we can see the damages we will send you a a new curtain straight away |
1 |
02:25:052 |
02:35:169 |
| oh cool [filler/] oh and by the way will I be charged for shipping for that |
2 |
02:36:439 |
02:41:699 |
| no no there's no cost to you at all shipping is is free on this |
1 |
02:42:436 |
02:47:400 |
| oh great [filler/] [filler/] plus also what what else could I do regarding the the shipping the red you know the returning of the damaged item [v_n/] |
2 |
02:48:503 |
02:59:981 |
| [filler/] what what's your return policy process |
2 |
02:59:981 |
03:03:434 |
| OK well you can kind of send it to us by mail or you can also bring it to one of our stores |
1 |
03:04:836 |
03:11:952 |
| Alright which store around here Would I be able to take it to |
2 |
03:13:022 |
03:16:362 |
| Any [filler/] branch of 'Smiths' is [filler/] acceptable for that you can just return it anywhere that's convenient to you but I just need to let you know that after thirty days [filler/] you will be charged for the new curtain if you haven't returned the damaged [filler/] item |
1 |
03:17:550 |
03:37:710 |
| oh alright then great oh thanks for letting me know that |
2 |
03:37:627 |
03:44:088 |
| You have you got to do this within thirty days |
1 |
03:37:710 |
03:40:541 |
| Okay Lisa my pleasure [filler/] Is there any other assistance I can give you today |
1 |
03:45:546 |
03:51:020 |
| No I think we've covered it all Thanks very much |
2 |
03:51:490 |
03:55:258 |
| Okay well thank you very much 'Lisa' for calling 'Smiths' and I was just like you to stay on the line and just complete a very short [filler/] client satisfaction survey following our call |
1 |
03:55:571 |
04:07:621 |
| Yep no worries I'll be glad to do that Thank you Bye |
2 |
04:08:451 |
04:12:115 |
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