| Good afternoon This is 'Catherine' from 'Dulwich Bank' how may I help you today | 1 | 00:03:464 | 00:08:119 |
| [filler/] Hi 'Catherine' [filler/] just calling just inquiring about [filler/] setting up a joint account with a myself and a minor | 2 | 00:08:953 | 00:18:310 |
| okay [filler/] and this 'Manes' is a family member yes | 1 | 00:19:723 | 00:26:223 |
| [filler/] Yes | 2 | 00:27:724 | 00:28:796 |
| okay and this service [filler/] [filler/] I'm glad to tell you that this service is available over the phone and [filler/] [filler/] do you do you have an account [filler/] [filler/] with the bank with this bank already | 1 | 00:29:366 | 00:43:911 |
| Yeah I do already yep | 2 | 00:44:534 | 00:46:783 |
| Okay because you [uni/] the accounts can be linked to each other so first to start off we get the ball rolling [filler/] could I ask for your full name please | 1 | 00:47:444 | 00:58:238 |
| yeah it is [filler/] 'John Smith' | 2 | 00:59:440 | 01:03:036 |
| [filler/] Does okay 'John' [filler/] could I have the last four digits of your Social Security number please | 1 | 01:02:701 | 01:12:305 |
| Sure just let me check [filler/] okay It's [filler/] nine zero five seven | 2 | 01:13:161 | 01:21:610 |
| Okay and could I have your date of birth please | 1 | 01:22:499 | 01:26:106 |
| mine yep sure it is August twenty second nineteen eighty | 2 | 01:27:586 | 01:37:766 |
| yes please your date of birth | 1 | 01:29:573 | 01:31:204 |
| okay we just need these details just to check your account and that we're talking to the right person [filler/] and could I ask the name of the child who will share the joint account please the full name | 1 | 01:38:746 | 01:51:571 |
| yeah it is 'Sam' 'Smith' | 2 | 01:52:608 | 01:55:285 |
| okay 'Sam Smith' okay and could I have 'Sam's' date of birth please | 1 | 01:56:922 | 02:02:158 |
| yep it is March seventh two thousand and nine | 2 | 02:03:155 | 02:09:084 |
| okay okay okay so i'm- i'm just sending a partially pre-filled application to the cu- to your email address that's on- on the system [filler/] | 1 | 02:10:178 | 02:29:625 |
| at gmail dot com is that the is that the email address that you're using on your banking okay great okay | 1 | 02:43:214 | 02:55:616 |
| uh-huh Yes yes | 2 | 02:46:050 | 02:52:969 |
| [filler/] so I'm sending a partially pre-filled application to this address and both you and and 'Sam' will need to sign and submit the application by the online banking portal | 1 | 02:55:616 | 03:06:807 |
| OKay great thanks that [filler/] [filler/] just do you have any incentives or gifts for like welcome gifts for the children when they join | 2 | 03:07:814 | 03:17:570 |
| o- okay [filler/] yes we do we have welcome gifts for children we have a a [filler/] a sort of like a school package that has sort of you know pencil cases and pencils and books and it also has sort of like [filler/] | 1 | 03:16:762 | 03:39:799 |
| you know it's [filler/] h- how can I describe it it's sort of some spinner a spinner gadget with [filler/] that you know a lot of kids like using spinners and that so we just give this out to kids because you know it seems to be a popular thing that [filler/] they like to play with along with some educational material | 1 | 03:39:799 | 04:01:109 |
| yeah okay that sounds great [filler/] [v_n/] is a savings account included when when they joint joint account | 2 | 04:01:781 | 04:10:515 |
| no [filler/] no not at this stage but it can be arranged and [filler/] there's just some extra- extra cost about this It's like [filler/] we just- we just we try and charge a minimal fee for the savings account [filler/] at about you know [uni/] young people we charge like two dollars a month but that cos we add all the card for like four dollars we try and cut that down for kids yeah | 1 | 04:11:992 | 04:40:254 |
| Okay sure sounds pretty reasonable yep | 2 | 04:37:683 | 04:42:566 |
| okay 'kay [filler/] now now the account's linked [filler/] there a- you can do [filler/] think about changing your maximum spending amount and online access to payment and [filler/] there are a number of other areas that can be [filler/] | 1 | 05:00:556 | 05:21:424 |
| sort of Adjusted as well such as [uni/] and [filler/] and that [filler/] you can also do some [uni/] that's like to protect the account | 1 | 05:21:424 | 05:32:706 |
| yep okay sounds good [filler/] can I can I view these submissions [uni/] online can I | 2 | 05:33:521 | 05:42:436 |
| yes you can d- you can do that you can do you have do you have you got [uni/] an online account do you have an account that you can log into as well and [uni/] okay well it's that same wi- it's the same page that you go in [filler/] you can just [filler/] look on the page and there's a section down the side about linked accounts [uni/] and if you just [filler/] look under that it'll look about it'll tell you about changing [filler/] | 1 | 05:44:035 | 06:17:229 |
| Yep yep | 2 | 05:55:299 | 05:57:616 |
| it's about the permissions that the account has and also how you can change these | 1 | 06:17:229 | 06:22:569 |
| Okay well that's that's that's great 'John' [filler/] you know [filler/] it's been good to talk to you and thank you for calling us [filler/] Can I be of any further assistance before we finish up | 1 | 06:38:528 | 06:51:490 |
| [filler/] no thanks you've covered everything for me | 2 | 06:52:378 | 06:54:594 |
| Okay 'John' [filler/] after we finish the call I'd like to [filler/] it's it's not compulsory but it'd be great if you could stay online and just complete a very short satisfaction survey following our call [filler/] it's very brief and it helps us serve our customers better and to improve our work practises would that be okay | 1 | 06:55:432 | 07:16:838 |
| okay [filler/] normally I would but I'm a bit bit of a rush so | 2 | 07:15:963 | 07:19:390 |
| that's that's fine no bo problem thank you for calling bye bye | 1 | 07:20:691 | 07:27:101 |
| Okay thank you Bye | 2 | 07:24:644 | 07:25:919 |
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